Support Engineer

About Snapp

Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.

About the Role

The Support Engineer provides technical assistance to internal users, troubleshooting hardware, software, and peripheral issues across multiple operating systems. They handle remote and on-site support, equipment setup, and maintenance. Strong technical skills and customer-focused communication are key to ensuring smooth IT operations.

1. Diagnose and resolve hardware, software, and OS issues (Windows, Mac, Linux, Android, iOS)

2. Provide remote and on-site technical support for laptops, printers, scanners, and other devices

3. Install, maintain, and upgrade IT equipment for staff

4. Perform quality control checks on devices before delivery (performance, security, software setup)

5. Document issues, solutions, and best practices

6. Research and suggest optimal equipment specifications based on market analysis

7. Collaborate with IT teammates to solve complex problems

Job Requirements:

• Bachelor’s degree in a computing-related field (Computer Science, IT, or similar)

• Familiar with Windows, MacOS, Linux, Android, and iOS

• Experience in troubleshooting hardware (laptops, printers, scanners) and software issues

• Basic knowledge of networking concepts (CCNA, MTCNA, MCSA is a plus)

• Comfortable working with IT devices like routers, switches, and servers

• Hands-on experience diagnosing and resolving hardware/software issues

• Familiarity with IT equipment maintenance and support for internal users

• Strong communication and teamwork abilities

• Problem-solving mindset with attention to detail

• Responsible, punctual, and eager to learn new technologies