DC Support Specialist

About Snapp

Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.

About the Role

We are looking for a DC Support Specialist to provide technical support to internal employees and customers, addressing issues with hardware, software, and networking. The role involves troubleshooting problems with PCs, laptops, and mobile devices, and managing trouble tickets via email, tickets, Skype, or in person. Strong technical knowledge and effective communication skills are essential.

Responsibilities

1. Diagnose and resolve issues related to operating systems (Mac, Linux, Windows) and hardware/software.

2. Perform remote troubleshooting using diagnostic tools and relevant inquiries.

3. Identify and implement the best solutions based on customer information.

4. Provide timely updates and follow-ups with customers on status and resolutions.

5. Develop and deploy solutions for ongoing computer-related issues.

6. Collect and analyze periodic reports to improve processes.

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• A+ and Network+ certifications preferred.

• Strong troubleshooting skills for network and client-side issues.

• Experience diagnosing and fixing basic hardware/software issues on laptops.

• Familiarity with multiple platforms (Windows, Active Directory, Linux, macOS, Android, iOS).

• Team-oriented with a fast-learning attitude.

• Familiar with the Jira Service Desk

Preferred Qualifications

• Familiar with CCNA, MTCNA, and MCSA.

• Familiar with FortiClient VPN support