Senior CRM Analyst

Our Journey So Far

At Snapp, we’re redefining how cities move. Our ride-hailing and mobility platform connects millions of riders and drivers every day, delivering safe, reliable, and efficient transport solutions. Powered by real-time data and robust infrastructure, we make urban travel faster, simpler, and more sustainable.

We operate with the mindset of a global tech leader and the agility of a startup, building services that scale across markets while staying responsive to local needs.

Your Impact
As a Senior CRM Analyst, you'll play a crucial role in driving data-driven decision-making within our organization. You'll collect, process, and analyze data to identify trends, patterns, and opportunities that can inform strategic initiatives and operational improvements.

What You’ll Drive Forward

• Business Understanding: Understand business objectives and design data analysis plans to support them.

• Data Collection and Processing: Collect and process data from multiple sources using SQL queries.

• Data Communication: Create data visualizations and reports to effectively communicate findings to non-technical audiences.

• Reporting Solutions: Build and maintain reporting solutions based on business requirements.

• Exploratory Data Analysis: Perform exploratory data analysis to identify trends, patterns, and relationships in the data.

• Documentation: Develop and maintain documentation of analytical processes and experiments.

• Ad-Hoc Investigations: Conduct ad-hoc data investigations when necessary.

• Data-Driven Decision Making: Design, build, and maintain ML models, A/B experiments, and analysis to inform data-driven decisions.

• Cross-Functional Communication: Maintain effective communication with teammates and other internal departments to ensure proper data communication and addressing.

What Powers Your Drive

• Education: Bachelor's or Master's degree in Computer Science, Management of Information Systems, Computer Engineering, Industrial Engineering, Mathematics/Statistics, MBA or a related field.

Technical Skills:

• Strong proficiency in using various applications and platforms for data extraction, manipulation, analysis, visualization, and reporting.

• Advanced SQL databases and query language skills.

• Experience with MS Excel and A/B testing.

• Advanced Python Skills (Data Science libraries, Visualization libraries).

• Advanced understanding of ML and DS contexts.

• Experience with data science projects, including data collection, analysis, and reporting.

• Well-developed ability to communicate in English verbally and in written form.

• Ability to work under pressure in a fast-paced and rapidly changing environment.

Ready to Get on Board?

Help us shape the future of ride-hailing and urban mobility. Submit your CV and let’s build smarter cities together.