IT Help Desk

About Snapp
Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran

About the Team
The Data Center team guarantees that the whole infrastructure works in a scalable and resilient manner, quite reliable and secure. We are trying to benefit from the latest technologies and deliver the expected performance to meet the demands of our growing business.
About the Role
The Helpdesk Engineer extends technical support to all internal IT and non-IT employees as well as customers facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by the end-users of PCs, laptops, and mobile
phones by identifying issues and analyzing them. Technicians receive trouble tickets raised by users through emails, Tickets, Skype, or in-person.
Additionally, an excellent support specialist must have good technical knowledge and be able to
communicate effectively to understand the problem and explain its solution

Job Responsibilities
● Test and assess issues related to computer software and hardware, including operating systems, such as Mac, Linux, and Windows.
● Perform remote troubleshooting through diagnostic techniques and pertinent questions.
● Determine the best solution based on the issue and details provided by customers.
● Follow-up and update customer status and information.
● Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
● Gathering periodic reports and statistics on processes and having relevant actions.

• Fresh graduate or student in computer science, information technology or equivalent.
• Familiar with A+ and Network+.
• Ability to troubleshoot network and client-side issues.
• Ability to diagnose and resolve basic technical issues like Laptop (Hardware and Software)
• Familiar with different platforms (Microsoft Windows & Active Directory, Linux, macOS,Android, iOS)
• Spirit of Teamwork and fast learner
• Preferred Qualifications
• Familiar with CCNA, MTCNA, MCSA. 
• Familiar with FortiClientVPN support