HR Operations Specialist

About Snapp

Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.

About the Role

The HR Operations Specialist will be responsible for reviewing therapy and exercise documents submitted by employees, preparing and sending related reports, and addressing any issues raised. This role requires meticulous attention to detail and consistent follow-up to ensure accurate document analysis and timely responses.

Responsibilities

• Review therapy and exercise-related documents submitted by employees with precision and attention to detail.

• Build and maintain strong communication channels to respond to employee inquiries and concerns about supplementary insurance and benefits.

• Elevate the quality of supplementary insurance and benefits services .

• Prepare and deliver accurate, timely reports to management.

• Investigate and resolve employee inquiries and issues related to supplementary insurance and benefits.

• Foster effective communication with employees to address concerns and provide clarity.

• Ensure timely resolution of pending matters through diligent follow-ups.

• Collaborate with other departments to improve process efficiency and boost employee satisfaction.

• Bachelor’s degree in Human Resources Management or a related field.

• Familiarity with supplementary insurance matters.

• Strong attention to detail and analytical skills.

• Proficiency in reporting and using Microsoft Office tools (Excel, Word).

• Excellent communication and interpersonal skills.

• Problem-solving abilities and a proactive approach to follow-ups.

• Teamwork capabilities and collaboration with cross-functional teams.

• High level of responsibility and flexibility.